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• Store’s customer service leaves lots to be desired

  Dear Fixer: I visited a T-Mobile store in Countryside to look into getting a new phone. I allowed an employee to access my account but ultimately I left without making a purchase. A few weeks later, I went to a different T-Mobile store. The employee …Read More

• Fit to be tied over bogus tolls

  Dear Fixer: Let me start with this: I’ve never been to Massachusetts. In February, I received a turnpike violation notice from the Massachusetts Department of Transportation for $57.50. It included a picture of the offending vehicle’s license plate, which has the same numerals as mine …Read More

• Stay cool, but don’t get caught in overdraft

  Dear Readers: The Fixer recently had a nice chat with Edward E., a longtime reader of this column who was in a real fix. A company he had never done business with somehow got hold of his debit card number and took $100 out of …Read More